Contact Center Specialist
About The Position
Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller. Responds to website and chat inquiries and determines the appropriate response or direction for the caller. Identifies customers’ needs and provides appropriate solutions by cross selling products/services. Manages multiple interactive chats with customers utilizing Glia. Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Accomplishes tasks between calls as assigned by Contact Center Manager.
Requirements
- High school degree
- Previous experience in a customer support role
- Possess excellent telephone skills
- Possess good oral and written communication skills
- Ability to multi-task, set priorities and manage time effectively
- Ability to work phone system efficiently
Nice To Haves
- Utilize technology to manage calls
Responsibilities
- Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
- Responds to website and chat inquiries and determines the appropriate response or direction for the caller
- Identifies customers’ needs and provides appropriate solutions by cross selling products/services
- Manage multiple interactive chats with customers utilizing Glia
- Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
- Accomplish tasks between calls as assigned by Contact Center Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
