Reservation CSA

Calm Air Human Resources•Winnipeg, MB

17h•Onsite

About The Position

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut. At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! This is an exciting opportunity to work with a group of high performing professionals. The role requires someone who likes to work independently as well as part of a skilled team. We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.

Requirements

Basic Computer skills (word, excel, office)
Excellent leadership, interpersonal and communication skills
Must have excellent customer service skills and exceptional telephone etiquette
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification

Nice To Haves

High school diploma or general education degree (GED) an asset
Knowledge of Amelia Reservation system an asset
Knowledge of an airline’s operations an asset
Preference given to Inuit Land Claims Beneficiaries
Inuktitut language considered an asset

Responsibilities

Create, check, and make changes to passenger flight reservations
Check flight information, fares, and fare rules
Assist other stations with reservations, payments and manifests as required
Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
Assist with the tracing of missing passenger baggage when required
Answer passenger inquiries over the phone and through email
Assist Pass Bureau with staff travel bookings and payments as required
Other duties as required