Reservation Coordinator

Compass Group•Lewisville, TX

3d•$58,000 - $60,000

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and you will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Reservation Coordinator – Conference Center – is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, and onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors.

Requirements

Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
Event Planning – ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
Drive daily workplace operations in accordance with corporate workplace policies
Build relationships with various business divisions, the executive office, and assist with workplace-related offerings
Ability to effectively communicate with the onsite operations team to ensure space is booked correctly
Effectively solve space or amenities-related issues to ensure an elevated user experience
Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.
Familiar with EMS or any other space management tool
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the client experience

Responsibilities

Proactive, timely, and clear communication to the team and leadership, especially alerting the team of changes and needs to support successful meetings and events
Ensure space optimization practices, tools, and processes are updated and operating accurately
Deliver white-glove service to all; elevated attention to high-level guests and meetings; influence and build skills in team members to maintain service standards
Heavy anticipation and proactive delivery of all services
Subject matter expert on the space management tool
Escalation point for service delivery breakdowns, customer feedback, resolving issues, and ensuring follow-through, engaging leadership when necessary
Perform administrative tasks and guide the team
Oversee and assist with the integration of new team members
Facilitate and support events as appropriate
May serve as a point of contact for external vendors/service providers
Manage the registration and reception of office guests and high-profile visitors
Catering set-up knowledge
Other duties as required