Reservation Agent - Nights and Weekends required

Bartell Hotels, a CALP•San Diego, CA

18h•Onsite

About The Position

The Pacific Terrace Hotel is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills. Flexible schedule is required and must be available on weekends and holidays. Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Requirements

Excellent customer service skills
Professional and friendly demeanor
Good written and verbal skills
Ability to use personal judgment and specialized knowledge to give information to people.
Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
HS Diploma or equivalent
None

Responsibilities

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
Enforce hotel and company credit policies.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
Use yield management polices to maximize revenue and occupancy.
May perform duties of a general clerical nature within the hotel.
Attend and is involved in monthly front desk meetings.
Work closely with sales department to implement strategies to maximize room revenue.
May fill-in on front desk.
Other duties as assigned.