Reservation Agent

AT&T Hotel & Conference Center•Austin, TX

1d•Onsite

About The Position

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em! Principle Responsibilities & Position Purpose: Answers all incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera. Promotes hotel services, amenities and upsells products to the guests. Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL FUNCTIONS Average Percent of Time 70% Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate. Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made. 15% Assists the Group Rooms Coordinator with any rooming lists or blocks. Also responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master. 5% Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc. 5% Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries. 5% Customers include Sales and Convention Services associates and Guest Service Agents.

Requirements

High School graduate or equivalent required.
1 - 2 years of prior guest service experience are preferred.
Prior hospitality experience also preferred.
Agent needs to be familiar with the University of Texas campus and the city of Austin.
Applicants must have valid and legal work authorization in the United States.

Nice To Haves

College degree preferred.

Responsibilities

Answers all incoming reservation calls, providing prompt and courteous service.
Books all group and transient room reservations following the proper procedures through Opera.
Promotes hotel services, amenities and upsells products to the guests.
Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate.
Makes appropriate selection of rate type depending on guest needs and the current sell strategy.
Delivers a confirmation number for all reservations made.
Assists the Group Rooms Coordinator with any rooming lists or blocks.
Responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master.
Greets customers immediately with a friendly and sincere welcome.
Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.