Reservation Agent

EOS Hospitality•Myrtle Beach, SC

20h•Onsite

About The Position

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level. As a Reservation Agent, you would be responsible for booking hotel rooms for guests. This includes answering inquiries about room availability, pricing, and amenities, as well as processing reservations and payments. If you believe hospitality and a friendly smile are your strengths, we want to talk to you! This is a Full-time, year-round position working at the Embassy Suites. 1st shift schedule is required, including holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more! EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace Job Type: Full-time

Responsibilities

Responsible for answering calls, returning calls, emails and voicemails.
Assisting guest(s) in booking reservations, by providing superior property knowledge.
Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
Reviews actualized rooms for potential errors.
Reviews group pick up, assists in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily.
Reviews and audits third parties and consolidate.
Assists management by booking transient reservations.
Performs other duties as directed by the Reservations Manager.
Assist with Front Desk operations as needed.
Initiate and prepare reports as needed.
Assist in other administrative duties as needed.