Reservation Agent

Sage Hospitality • Detroit, MI

18h • Onsite

About The Position

Shinola Hotel is seeking a Reservation Agent to create timeless memories and quality experiences for guests and associates. Shinola Hotel, part of Sage Hospitality Group, is Detroit's new living room, offering thoughtfully designed spaces and experiences with an unwavering commitment to the city's history. The company values independent thinkers, entrepreneurial spirit, and invests in personal and professional growth. The Reservation Agent will respond professionally to telephone inquiries regarding reservations and hotel information, providing accurate and timely service. This role involves using selling techniques to make reservations, supporting property selling strategies, maximizing yield opportunities, and meeting revenue goals.

Requirements

• High school diploma or equivalent.
• No previous experience required.
• Must have basic customer service skills and PC operation.
• Must be extremely adept communicator and fluent in oral and written English.
• Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must be able to use tact and understanding when dealing with demanding customers.
• Must be able to memorize facts and figures.
• Must be organized and display patience when handling more than one call at a time.
• Must be friendly, enthusiastic and helpful.

Responsibilities

• Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
• Gathers needed information from customer in order to confirm reservation.
• Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operates reservations system by entering and accessing data in order to provide callers with accurate information.
• Duties will include manual and computerized skills and completion of daily checklist functions.
• Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
• Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
• Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
• Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Manages resources including franchise systems, yield systems and tracking systems.
• Answering all hotel calls acting as a hotel operator.
• Required to have flexible availability working between 7am to 11pm for either AM, MID and PM shifts on a rotation basis as needed.

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED