Reseller Success Coordinator - Bilingual in Chinese
About The Position
The Reseller Success Coordinator, internally referred to as Partner Relations Coordinator, is a fully onsite position in the Plano office, five days a week. The role interacts directly with resellers and merchants and supports the sales effort with partners. It drives reseller revenue and supports partners from onboarding through growth. The position processes client applications for credit card processing services, responds to client needs, coordinates merchant issue resolution, and provides technical assistance for terminal hardware. The role requires fluent Mandarin Chinese, including reading and writing.
Requirements
- Must be authorized to work in the United States at the time of hire.
- Fluent Mandarin-Chinese proficiency, including reading and writing.
- Strong communication, critical-thinking, detail-oriented, and analytical abilities.
- Ability to actively listen to clients and interact in a friendly and patient manner.
- Ability to take initiative to solve problems effectively.
- Self-motivated to learn new systems and product installation.
- Ability to complete tasks before deadlines and maintain attention to detail.
- Ability to work efficiently both as part of a team and independently.
- Proficiency with Excel and Word.
Nice To Haves
- A bachelor’s degree in Business Administration, Business Management, Communications, Supply Chain Management, Operations Management, Economics, or a related field is a plus.
Responsibilities
- Process client applications for different credit card processing services and enter client information into the company client management system.
- Listen and respond to customer concerns and needs, identify requirements, and provide appropriate solutions.
- Verify that appropriate changes were made to resolve clients’ problems.
- Help manage the company’s Partner channel and liaise between merchants, affiliates, sales members, and client support teams as needed.
- Maintain records of client interactions, including inquiries, complaints, comments, and actions taken.
- Contact clients to respond to inquiries or notify them about new regulations or planned adjustments.
- Serve as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
- Communicate with merchants through the Affiliate/Partner channel and coordinate with sales and client support members to resolve merchant issues.
- Provide technical assistance and support for queries and issues related to terminal hardware.
- Schedule work to ensure accurate phone coverage, monitor call priorities, and shift escalated calls to ensure problem resolution.
- Assist with planning and implementing department goals and recommend improvements to management.
Benefits
- One month of paid on-the-job training.
- Medical, vision, and dental coverage.
- Generous paid time off.
- 401(k).
- Periodic performance reviews for potential salary increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
