Client Support - Bilingual in Chinese

Universal Processing•New York, NY

1d•$4,000 - $4,000•Onsite

About The Position

The Client Support role is a fully onsite position, five days a week at the company’s Midtown Manhattan office. It is a critical role that interacts directly with clients and supports the sales effort. The position involves processing client applications for credit card processing services, responding to client concerns, maintaining interaction records, and providing technical assistance and support for payment terminal hardware. The role also serves as a liaison or translator between merchants and payment-system providers to resolve funding or terminal issues. The position is intended for Mandarin-fluent speakers and requires Mandarin reading and writing proficiency. The company provides on-the-job training. Compensation is $3,600 per month during the probationary period, increasing to a base rate of $4,000 per month upon successful completion of the probationary period. This is a non-exempt position.

Requirements

Must be authorized to work in the United States at the time of hire.
Bilingual proficiency in Mandarin, including reading and writing, is required.
Strong communication, critical-thinking, detail-oriented, and analytical abilities.
Ability to actively listen to clients and interact in a friendly and patient manner.
Ability to take initiative to solve problems effectively.
Self-motivation to learn new systems and product installation.
Ability to complete tasks before deadlines and maintain attention to detail.
Ability to work efficiently both as part of a team and independently.
Proficiency with Excel and Word.

Responsibilities

Process client applications for different credit card processing services and enter client information into the company client management system.
Listen and respond to customers’ concerns and needs, identify their requirements, and provide appropriate solutions.
Check that appropriate changes were made to resolve clients’ problems.
Maintain records of client interactions, including inquiry, complaint, or comment details and actions taken.
Contact clients to respond to inquiries or notify them of new regulations or planned adjustments.
Serve as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
Provide technical assistance and support for incoming queries and issues related to terminal hardware.
Schedule work to ensure accurate phone coverage, monitor call priorities, and shift escalated calls to ensure problem resolution.
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.