Research Scheduler

IQVIA • Austin, TX

6d

About The Position

The Scheduler arranges routine and non-routine medical services with local healthcare providers for an assigned patient population. The role also performs receptionist, clerical, record-keeping, and other support duties in outpatient or inpatient medical settings. The Scheduler supports research staff by coordinating clinical appointments for clinical trial participants and helps ensure patients and providers receive accurate, timely service.

Requirements

• High school diploma or GED.
• Three years of medical clinic administrative or medical scheduling experience preferred.

Nice To Haves

• Bachelor's degree and/or certificate program.
• Three years of medical clinic administrative or medical scheduling experience.

Responsibilities

• Confirm all on-site clinic and off-site appointments daily.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Assist with maintaining and updating provider addresses and phone numbers.
• Receive incoming correspondence and review or forward it to appropriate staff.
• Perform administrative duties, including answering phones, faxing and filing confidential documents, and using the Internet and email.
• Provide excellent customer service to internal and external customers.
• Obtain patient information at admission and assist with forms, relevant documents, and case histories.
• Prepare and distribute daily schedules for doctors and staff.
• Maintain and update physician and patient data.
• Manage front desk operations.
• Coordinate clinical scheduling for clinical trial participants in support of research staff.
• Perform other duties as assigned.

Benefits

• Health and welfare benefits may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED