Research Operations - Marketing & Communications Intern
About The Position
The summer intern will support the Enterprise Customer Experience (ECX) Operations team, which enables qualitative, quantitative, and secondary research, self-service delivery, and platform management across ECX. The team collaborates across research functions to provide actionable insights for business decisions, strategies, market positioning, growth, and brand building. The intern will report to a manager within ECX Operations and interact with portfolio and departmental leadership and selected business partners. The ECX Intern Program provides students with hands-on experience contributing to enterprise-wide customer experience initiatives. The intern will gain exposure to digital feedback strategy, survey platform administration, and technical process implementation while developing technical and professional skills and building relationships with cross-functional partners and organizational leadership.
Requirements
- Pursuing or have obtained a bachelor's or master's degree.
- Applicants must be authorized to work for any employer in the United States now and in the future; the company does not sponsor or support H-1B petitions, TN, or Forms I-983/STEM OPT for this role.
Nice To Haves
- Preferred cumulative GPA of 3.0 or above.
- Rising senior currently enrolled in an undergraduate or graduate program focused on marketing, psychology, sociology, business, finance, or a comparable discipline; graduate study in survey research or a related field is also noted for primary research.
- Experience with SPSS or similar software and Qualtrics or a similar online survey platform.
- Strong verbal and written communication skills.
- Intermediate PowerPoint and Excel skills.
- Detail-oriented and able to manage multiple projects during the same timeframe.
- A learner mindset, curiosity, and the ability to think creatively about the future.
Responsibilities
- Assist with maintaining experience management platform workflows and automated processes, including identifying and documenting opportunities to simplify them.
- Support cleanup and modernization of technical infrastructure that supports feedback programs.
- Contribute to the technical implementation of digital feedback listening posts.
- Design and build a repeatable reporting process for digital experience listening statistics.
- Engage with enterprise-wide business partners and develop solutions that meet diverse technical requirements.
Benefits
- Eligible for performance-based cash incentive awards.
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What This Job Offers
Career Level
Intern
