Research Operations - Marketing & Communications Intern

Travelers • Hartford, CT

7d • $24 - $26

About The Position

The summer intern will support Travelers’ Enterprise Customer Experience (ECX) Operations team, which provides research operations across qualitative, quantitative, and secondary research, self-service delivery, and platform management. The team works across research functions to develop actionable insights that inform business decisions, strategies, and market positioning and support growth and brand building.

The intern will contribute to enterprise-wide customer experience initiatives and gain hands-on exposure to digital feedback strategy, survey platform administration, and technical process implementation. The role involves working collaboratively with the ECX Operations team, interacting with portfolio and departmental leadership and selected business partners, and building technical and professional skills through project work and networking opportunities. The position reports to a manager within ECX Operations.

Applicants must be authorized to work for any employer in the United States now and in the future. Travelers does not sponsor or support H-1B petitions, TN status, or Forms I-983/STEM OPT for this role. Applications are reviewed on a rolling basis.

Requirements

• Be pursuing or have obtained a bachelor’s or master’s degree.
• Be a rising senior currently enrolled in an undergraduate or graduate program, or a graduate student in survey research or a related field.
• Have strong verbal and written communication skills.
• Have intermediate PowerPoint and Excel skills.
• Be detail-oriented and able to manage multiple projects during the same timeframe.

Nice To Haves

• Preferred cumulative GPA of 3.0 or above.
• A focus in marketing, psychology, sociology, business, finance, or a comparable discipline; survey research or a related field is also relevant for graduate students.
• For primary research, experience with SPSS or a similar tool and Qualtrics or a similar online survey platform is preferred.
• A learner mindset, curiosity, and the ability to think outside the box about the future.

Responsibilities

• Assist with maintaining experience management platform workflows and automated processes, including identifying and documenting opportunities for simplification.
• Support cleanup and modernization of the technical infrastructure supporting feedback programs.
• Contribute to the technical implementation of digital feedback listening posts.
• Design and build a repeatable reporting process for digital experience listening statistics.
• Work with enterprise-wide business partners, navigating stakeholder relationships and delivering solutions that meet diverse technical requirements.

Benefits

• Employees are eligible for performance-based cash incentive awards.
• The company offers comprehensive compensation and benefits programs; details are available through the Travelers benefits website.

What This Job Offers

• Career Level: Intern