Engagement Manager

Jombine • Denver, CO

2d • Remote

About The Position

HIRI (Home Improvement Research Institute) is hiring a Research Evangelist & Value Architect to solve their most critical business challenge: a 10% member churn rate that threatens the organization's mission. This isn't traditional account management – you'll be the intellectual partner who proactively consumes world-class research and personally delivers game-changing insights to C-suite leaders at iconic brands like Home Depot, Lowe's, and Kohler. HIRI is the intelligence hub of the $688 billion home improvement industry, delivering $1 million worth of proprietary research annually to manufacturers, retailers, and distributors. They've been the trusted source for over 40 years, but they have a critical "value penetration" gap that you'll solve. You'll become HIRI's Value Evangelist – diving deep into their extensive research library, identifying breakthrough insights, and proactively delivering them to the right people at member organizations. You're not selling; you're serving as an intellectual partner who makes HIRI's value undeniable.

Requirements

• Bachelor's degree required
• Meet our "2 out of 3" rule – deep experience in at least TWO of these areas: Client-facing roles (Customer Success, Account Management, Engagement Management), Research/insights space (consulting firms, analytics companies, market intelligence), Building products/home improvement industry.
• Proven track record of building programs or systems from scratch
• Demonstrable success operating with high autonomy and minimal supervision
• Experience thriving in direct feedback environments (consulting, athletics, coaching-heavy cultures)
• Genuine intellectual curiosity and love for consuming/analyzing research data
• Exceptional ability to translate complex data into digestible, actionable insights
• Strategic thinking combined with hands-on execution capabilities
• Outstanding written and verbal communication skills for C-suite engagement
• Self-directed work style with ability to structure own priorities and accountability measures
• Coachable mindset with comfort receiving direct, candid feedback

Nice To Haves

• Building programs from scratch
• Experience in the building products/home improvement industry

Responsibilities

• Design and implement a proactive engagement program targeting at-risk members, reducing churn from 10% to 5% within 12-24 months through systematic value delivery.
• Achieve a "4x4" engagement model – at least four key contacts within every member organization engaging with HIRI's research at least monthly, transforming passive membership into active advocacy.
• Create an engagement engine that can absorb future member-facing responsibilities as the organization grows, positioning yourself for expanded operational leadership.
• Proactively consume and analyze HIRI's research library, becoming the expert on home improvement market intelligence and trends.
• Identify high-impact insights and personally deliver them to the right stakeholders at member organizations through strategic outreach.
• Design and execute a systematic engagement program targeting the bottom 20% of at-risk members to prevent churn.
• Build relationships with 4+ key contacts within each member organization to create deep, multi-threaded engagement.
• Conduct strategic value-delivery conversations with C-suite executives, research directors, and marketing leaders.
• Monitor engagement metrics and member health scores, proactively identifying risks and opportunities.
• Create educational content that helps members extract maximum value from HIRI's research investments.
• Collaborate with the research team to ensure member feedback influences future study priorities and methodologies.
• Develop case studies and success stories that demonstrate tangible ROI from HIRI membership.
• Travel to member locations and industry events to build relationships and deliver insights in person.

Benefits

• Medical, dental, and vision plans available
• Unlimited PTO policy
• Flexible work arrangements with full remote capability
• Paid holidays
• Comprehensive parental leave
• 401k matching program
• Professional development opportunities and continuing education support (including conference attendance and industry certifications)
• Team bonding events, industry conferences, and leadership development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level