Engagement Manager
About The Position
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. This is a hybrid role based in Atlanta, GA. We are seeking a highly experienced Senior Engagement Manager – Digital Customer Experience (DCX) to lead large-scale, global customer experience transformation programs. This role spans across marketing, sales, commerce, and customer service domains, driving strategic initiatives that deliver measurable business outcomes. This is a client-facing leadership role, responsible for managing executive relationships, governing complex multi-project programs end-to-end, and ensuring successful delivery through cross-functional global teams.
Requirements
- 10+ years of experience managing complex, enterprise-scale transformation programs
- Proven expertise in Digital Customer Experience across marketing, sales, commerce, and service domains
- Strong experience engaging with senior executives (CxO level)
- Demonstrated success in program delivery, governance, and stakeholder management
- Experience with Agile/SAFe methodologies and modern delivery frameworks
- Exposure to cloud ecosystems and CX platforms (e.g., Salesforce, Adobe, SAP, etc.)
- Strong commercial acumen and experience managing program financials
- Exceptional communication and leadership skills
- Strategic thinking and problem-solving ability
- Strong client management and influencing skills
- Deep understanding of customer journey transformation and digital ecosystems
- Proven track record in delivery excellence and thought leadership
Responsibilities
- Lead and govern large-scale, multi-stream CX transformation programs end-to-end
- Establish and maintain program governance frameworks, ensuring alignment with business goals
- Monitor delivery performance, mitigate risks, and ensure adherence to timelines, budgets, and quality standards
- Build and manage strong relationships with CxO-level stakeholders
- Act as a trusted advisor, providing strategic guidance on CX transformation initiatives
- Facilitate executive communications, steering committees, and decision-making forums
- Lead cross-functional, global delivery teams across multiple geographies
- Oversee project managers and ensure effective execution of program objectives
- Mentor and coach team members, fostering a culture of excellence and continuous improvement
- Support sales and business development efforts, including proposals and client presentations
- Contribute to business case development and value articulation for CX initiatives
- Drive commercial oversight, ensuring profitability and financial performance of engagements
- Contribute to the design and execution of Digital Customer Experience strategies
- Leverage industry trends, tools, and frameworks to enhance customer journeys
- Promote continuous improvement and innovation in delivery methodologies and CX practices
- Define and track KPIs and success metrics aligned to business outcomes
- Ensure realization of tangible benefits and ROI from transformation programs
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
