Research & Correction Supervisor
About The Position
The NYC Department of Finance’s Customer Operations Division is seeking a supervisor for its Research and Corrections Unit within the Land Records Division. The unit assists the public with document-recording inquiries, troubleshoots the ACRIS system by phone and email, and processes edits and corrections to submitted documents. The selected candidate will supervise daily unit operations, staff, correction workflows, research assignments, and customer service, ensuring accurate records and timely, professional responses. The position reports to the Manager of Research & Helpdesk Operations. Candidates must hold a permanent Principal Administrative Associate civil service title or a permanent comparable civil service title eligible for a 6.1.9 title change. Applicants must include their employee identification number and permanent civil service title in their application materials. The position may be eligible for remote work up to two days per week under the applicable Remote Work Pilot Program.
Requirements
- Must have a permanent Principal Administrative Associate civil service title or be permanent in a comparable civil service title eligible for a 6.1.9 title change.
- Must provide an employee identification number when applying and identify the permanent civil service title in the cover letter.
- Qualify for Principal Administrative Associate through one of the following: a bachelor’s degree and two years of satisfactory, full-time, progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of the specified administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of the specified administrative supervisory experience; or equivalent education and/or experience, while still possessing the required one year of administrative or supervisory experience.
- Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.
- Verify identity and eligibility to work in the United States and complete the required employment eligibility verification document upon hire.
Responsibilities
- Supervise, direct, and evaluate the daily activities of Research and Corrections Unit staff.
- Supervise and mentor staff performing title research, index corrections, and investigations of suspected fraudulent filings.
- Assign and distribute work according to staffing, workload, employee experience, and operational priorities.
- Monitor staff productivity, accuracy, timeliness, attendance, and compliance with procedures.
- Oversee document corrections, edits, and other requests involving recorded or submitted land records.
- Review complex correction requests and guide staff on appropriate resolutions.
- Oversee research into deeds, mortgages, leases, liens, property ownership, document histories, and other real property records.
- Ensure research is thorough, accurate, documented, and completed within established timeframes.
- Ensure timely, professional public responses and compliance with citywide customer service standards.
- Assist with complex or escalated customer inquiries about document recording and Land Records procedures.
- Oversee telephone and email responses to the public, City agencies, attorneys, title companies, and other stakeholders.
- Monitor correction requests, research assignments, customer inquiries, and other unit workloads to prevent backlogs and delays.
- Set priorities and adjust assignments to address urgent or high-volume workloads.
- Prepare workload statistics, reports, performance information, and operational updates as requested.
- Work with the Manager to develop and implement unit procedures and recommend improvements.
- Ensure public-facing index records are accurate and oversee correction workflows to maintain data integrity.
- Participate in special projects, process-improvement initiatives, system enhancements, and departmental workgroups.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
