Research Consultant

UserTesting

4d

About The Position

As a Research Consultant on the Consulting Services team, you will serve as a trusted research expert, helping customers gain high-quality insights and deliver them to their organizations through UserTesting. You will guide customers on research best practices, methodologies, scalable approaches, and platform capabilities so they can independently conduct research that produces actionable insights and informs decision-making.

The role involves working closely with customers, internal account teams, and cross-functional partners to support research initiatives that drive customer success and UserTesting adoption. You will mentor customers, lead training programs, and help organizations embed human insights into their decision-making processes.

Requirements

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field, or equivalent experience.
• At least 4 years of experience in user experience research or research consulting.
• Consultative problem-solving skills and the ability to guide customers toward solutions.
• Understanding of UX research’s impact on business decisions and the ability to help customers demonstrate research ROI.
• Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing.
• Experience embedding research across different stages of the product development lifecycle.
• Familiarity with remote research and usability testing platforms such as UserTesting, UserZoom, or similar tools.
• Strong communication, storytelling, and presentation skills, including the ability to explain complex research concepts to diverse audiences.
• Ability to coach and educate customers on research methodologies, best practices, and platform usage.
• Excellent organizational and time-management skills, with the ability to handle multiple projects simultaneously.
• Collaborative mindset and ability to work effectively with customers, internal teams, and cross-functional stakeholders.
• Comfort working in a fast-paced consulting environment while balancing multiple priorities and customer engagements.
• Adaptability and a proactive approach to learning, iterating, and improving consulting practices.
• Ability to travel occasionally (5–10%) for customer engagements, workshops, or training sessions.

Nice To Haves

• Familiarity with information repository platforms such as EnjoyHQ or Dovetail.

Responsibilities

• Lead onboarding programs that teach customers the basics of the UserTesting platform and monitor program completion.
• Advise customers on executing research studies, selecting methodologies, and applying best practices.
• Plan, support, and eventually lead workshops on research execution, scaling research, measuring KPIs, and research operations.
• Help customers build effective research studies using appropriate methodologies and participant targeting, and support high-quality analysis.
• Guide customers in analyzing research findings, synthesizing insights, and presenting impactful recommendations.
• Help customers operationalize and scale research, embed UserTesting into workflows, and improve research efficiency.
• Partner with Customer Success, Sales, and Product teams to support customer retention and growth through research maturity.
• Identify customer needs and challenges proactively and tailor recommendations to improve research practices.
• Contribute to internal initiatives that improve consulting frameworks, resources, and research methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level