Associate Research Consultant

CoStar Group • Richmond, VA

5d • Onsite

About The Position

An Associate Research Consultant manages a portfolio of commercial real estate contacts and ensures that CoStar’s property, listing, transaction, ownership, construction, and contact data is current, accurate, and complete. The role conducts daily outreach and investigative interviews with brokers, property owners, developers, investors, and other commercial real estate professionals to confirm market activity, capture missing information, and resolve data quality issues. It also supports client product adoption by helping clients understand CoStar and LoopNet functionality, reviewing listing performance, identifying training needs, and partnering with Sales or other internal teams when appropriate. The role uses approved technology and AI-enabled workflows to improve research efficiency while validating sources and maintaining high standards for data accuracy and customer service. The position is in the office Monday through Friday.

Requirements

• Bachelor's degree from an accredited, not-for-profit university or college.
• A track record of commitment to prior employers.
• At least 8 months of experience in a customer service environment.
• Experience with Microsoft Excel 365.
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones.
• Evidence of strong academic performance in college.

Nice To Haves

• Natural curiosity, persistence, and the ability to conduct thorough investigative research.
• Experience using and adopting AI tools, including Microsoft 365 Copilot or similar AI-enabled workflows.
• Proven success performing to metrics or key performance indicators.
• Experience communicating by phone with internal business partners and external clients.
• Ability to be goal-oriented, manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment.
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals that result in database updates.
• Customer-focused approach and drive to partner with clients.
• Ability to work both within a team and as an individual contributor.
• Knowledge of or experience in the commercial real estate industry.
• Excel proficiency, including manipulating and filtering data and developing basic formulas.
• Strong attention to detail and ability to accurately document research findings, client interactions, and data updates in internal systems.
• Flexibility and adaptability in a high-growth company.

Responsibilities

• Maintain accurate and complete property, listing, transaction, ownership, construction, and contact data across assigned markets and portfolios.
• Identify opportunities to improve data quality and market coverage within assigned markets.
• Conduct 50 or more daily inbound and outbound outreach interactions with commercial real estate professionals to confirm listing availability, transaction activity, ownership, construction status, and other market-critical information.
• Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
• Use approved AI tools and Research AI agents to support research workflows, validating outputs against source materials and company standards.
• Build and maintain mutually beneficial relationships with clients and commercial real estate professionals through professional, customer-focused communication.
• Support client onboarding, product adoption, product searches and functionality questions, listing performance reviews, and training requests in partnership with Sales when appropriate.
• Analyze trends and collaborate with regional teams to qualify data that helps tell the story of an entire market.

Benefits

• Generous compensation and performance-based incentives.
• Professional and academic growth opportunities, including internal training.
• Comprehensive medical, vision, dental, and prescription drug coverage.
• Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling services for individuals and families.
• Commuter and parking benefits.
• 401(k) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On-site fitness center and/or reimbursed fitness center membership costs, depending on location; amenities may include a yoga studio, Pelotons, personal training, and group exercise classes.
• Access to Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level