Associate Research Consultant

CoStar Group•Richmond, VA

7d•Onsite

About The Position

The Associate Research Consultant manages a portfolio of commercial real estate contacts and ensures property, listing, transaction, ownership, construction, and contact data is current, accurate, and complete. The role conducts daily outreach and investigative interviews with brokers, property owners, developers, investors, and other commercial real estate professionals to confirm market activity, capture missing information, and resolve data quality issues. The Associate Research Consultant also supports client product adoption by helping clients understand CoStar and LoopNet functionality, reviewing listing performance, identifying training needs, and partnering with Sales or other internal teams when appropriate. The position uses approved technology and AI-enabled workflows to improve research efficiency while validating information against source materials and company standards. It is based in the office Monday through Friday.

Requirements

Bachelor's degree from an accredited, not-for-profit university or college.
A track record of commitment to prior employers.
At least 8 months of experience in a customer service environment.
Microsoft Excel 365 experience.
Flexibility to work shifts aligned with ET, CT, MT, and PT time zones.
Evidence of strong academic performance in college.

Nice To Haves

Natural curiosity, persistence, and the ability to conduct thorough investigative research.
Experience utilizing and adopting AI tools, including Microsoft 365 Copilot or similar AI-enabled workflows.
Proven success performing to metrics or key performance indicators.
Experience communicating by phone with internal business partners and external clients.
Goal orientation and ability to manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment.
Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals that result in database updates.
Customer-focused approach to tasks, including a drive to partner with clients.
Ability to work in a team environment as well as as an individual contributor.
Demonstrated knowledge of or experience in the commercial real estate industry.
Excel proficiency including data manipulation, filtering, and basic formulas.
Strong attention to detail and ability to accurately document research findings, client interactions, and data updates in internal systems.
Ability to be flexible and adapt to changing situations at a high-growth company.

Responsibilities

Maintain accurate and complete property, listing, transaction, ownership, construction, and contact data across assigned markets and portfolios.
Proactively identify opportunities to improve data quality and market coverage within assigned markets.
Conduct 50+ daily inbound and outbound outreach interactions with commercial real estate professionals to confirm listing availability, transaction activity, ownership, construction status, and other market-critical information.
Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
Use approved AI tools and Research AI agents to support efficient research workflows while validating outputs against source materials and company standards.
Build and maintain mutually beneficial relationships with clients and commercial real estate professionals through professional, customer-focused communication.
Support client onboarding, product adoption, product searches and functionality questions, listing performance reviews, and training requests in partnership with Sales when appropriate.
Analyze trends and collaborate with regional-based teams to qualify data that helps tell the story of an entire market.

Benefits

Generous compensation and performance-based incentives.
Internal training and support for professional and academic growth.
Comprehensive medical, vision, dental, and prescription drug coverage.
Life, legal, and supplementary insurance.
Virtual and in-person mental health counseling for individuals and families.
Commuter and parking benefits.
401(k) retirement plan with matching contributions.
Employee stock purchase plan.
Paid time off.
Tuition reimbursement.
On-site fitness center and/or reimbursed fitness center membership costs, depending on location; amenities may include a yoga studio, Pelotons, personal training, and group exercise classes.
Access to Employee Resource Groups.
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.