Research and Innovation Technical Program Assistant (Contingent II - Grant Funded)

Maryland Connect•Patuxent Riding, MD

1d•$65,000 - $75,210•Onsite

About The Position

The Research and Innovation Technical Program Assistant serves as the Division of Research and Innovation's primary technical and business operations support professional, providing functional administration, technology support, business process improvement, data management, communications, and operational support for the University's research enterprise. This position supports research administration systems, electronic workflows, reporting, compliance, training, and strategic initiatives that advance Bowie State University's research mission and Carnegie R2 objectives.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business Administration, Research Administration, Public Administration, or a related field.
Three (3) years of progressively responsible experience supporting research administration systems, enterprise applications, business process improvement, technology operations, project coordination, or related technical support functions.
Experience supporting enterprise applications such as Workday, Kuali Research, Microsoft 365, SharePoint, Adobe, or comparable enterprise systems.
Demonstrated experience developing workflows, dashboards, reports, and technical documentation.
Strong analytical, organizational, and customer service skills.

Nice To Haves

Master's degree in Information Systems, Business Administration, Higher Education Administration, Research Administration, or a related field.
Professional certifications such as CompTIA A+, Network+, Google IT Support Professional, AWS Certified Solutions Architect, Microsoft Power Platform, Microsoft Certified: Power Automate, or related certifications.
Experience supporting sponsored programs administration in a college or university environment.
Experience with electronic research administration (eRA) systems, Tableau, Microsoft Lists, Forms, Power Automate, Teams, and SharePoint administration.
Knowledge of federal research administration regulations and sponsored programs operations.
Experience developing websites, electronic forms, training materials, executive dashboards, and digital communications.

Responsibilities

Serve as the functional administrator and technical support resource for Kuali Research, Workday, Microsoft 365 applications, SharePoint, Adobe, electronic research administration (eRA) platforms, and future research technologies.
Provide day-to-day support for research administration systems.
Configure and maintain user accounts, permissions, security roles, workflow routing, and system configurations.
Coordinate system maintenance, upgrades, testing, implementation, and release management with Information Technology and software vendors.
Troubleshoot system issues, resolve user problems, and coordinate vendor support.
Ensure successful integration and accurate movement of data between research administration and enterprise systems.
Maintain division technology assets, audio-visual equipment, software licenses, and assigned equipment.
Create and maintain technical documentation, user manuals, knowledge base articles, and system procedures.
Analyze business operations and recommend technology-driven improvements that enhance operational efficiency and customer service.
Design, document, and maintain business process maps, workflows, and standard operating procedures.
Develop electronic workflows and automate manual business processes using Microsoft Power Automate, Microsoft Lists, SharePoint, Forms, Teams, and other approved technologies.
Develop online portals, electronic forms, dashboards, and self-service solutions supporting research administration operations.
Identify opportunities for continuous improvement through automation, workflow optimization, and technology enhancements.
Ensure the integrity, accuracy, consistency, and security of research administration data.
Develop and maintain data standards, documentation, and reporting procedures.
Monitor research system data, identify discrepancies, perform reconciliations, and coordinate corrective actions.
Conduct periodic data quality reviews and system audits.
Develop and maintain dashboards, project trackers, grant lifecycle trackers, compliance trackers, workflow reports, executive dashboards, and performance metrics.
Assist with institutional reporting, research analytics, data requests, and executive reports supporting strategic planning and Carnegie R2 initiatives.
Collaborate with the Division's Data Analyst to develop research performance dashboards and institutional metrics.
Coordinate and maintain the Division of Research and Innovation website, ensuring content remains accurate, current, accessible, and aligned with University branding.
Manage electronic distribution of newsletters, faculty announcements, marketing materials, presentations, executive reports, and digital communications.
Maintain electronic document repositories and research administration records.
Assist with preparation of presentations, executive briefings, reports, and strategic communications for Division leadership.
Provide technical support to faculty, staff, and research administrators using research administration systems.
Develop and deliver training workshops, webinars, user guides, quick-reference materials, and instructional resources.
Coordinate onboarding and ongoing system training for faculty and staff.
Serve as liaison with software vendors, coordinating service requests, issue resolution, testing, and software enhancements.
Support proposal development, award management, compliance, financial administration, reporting, and other research administration functions through effective use of technology.
Maintain research administration records, agreements, memoranda of understanding (MOUs), subrecipient documentation, and electronic files.
Assist with tracking grant activities, reporting deadlines, project milestones, and operational initiatives.
Collaborate with faculty, sponsors, campus departments, and external partners to improve research administration services.
Support compliance-related research platforms in collaboration with the Research Compliance and Integrity Officer.
Coordinate user access reviews and maintain appropriate security permissions.
Ensure research administration systems comply with institutional cybersecurity standards and data governance requirements.
Maintain documentation supporting audits, monitoring activities, and regulatory reviews.