Research and Customer Recruitment Coordinator

GTT•Seattle, WA

5d•Remote

About The Position

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform — we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention — but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities — ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Requirements

Strong written and verbal communication skills with the ability to build trust and credibility with internal and external stakeholders
Exceptional written and verbal communication skills, with a proven ability to lead meetings, draft complex participant screeners, and manage stakeholder expectations clearly and concisely
Growth mindset: track record of systems thinking and operational improvement
Strong communication, email, and organizational skills
Customer-focused, professional, and proactive
Collaborative, self-starter with strategic thinking ability
1–2 years of experience in client/stakeholder collaboration, service delivery, or project support; or 1 year in a customer-facing operations role. 3 years preferred.
Proven track record of managing multiple simultaneous requests or cases in a fast-paced environment (e.g., using ticketing systems like Jira or Zendesk)
Experience with CRM and/or research-specific tools such as Qualtrics, Salesforce, Dscout, etc.

Nice To Haves

CRM systems
Spreadsheet experience
Interest in AI-driven work
Bachelor's degree preferred in Social Sciences, Communications, or a related field (preferred, not required)

Responsibilities

Manage the end-to-end user research and Early Access Program participant management process, including recruitment, screening, scheduling, and incentive distribution.
Partner with Research, Design, and Product teams to deeply understand their specific study requirements to ensure a seamless stakeholder and participant experience.
Utilize and expand channels including internal databases, external panels (Dscout, Centercode), and professional networks to diversify and scale the sourcing pipeline.
Serve as a product expert, suggest process improvements, and maintain Research Ops governance and knowledge management to drive operational efficiency.
Optimize current tools and methodologies and advocate for new tools when necessary to enhance participant targeting and recruitment scale.
Develop internal participant pools while ensuring strict data privacy compliance and clear value communication to maintain research panel health and integrity.