Representative

Coast Professional, Inc.•Voorhees Township, NJ

12d•Onsite

About The Position

The Representative communicates with taxpayers on behalf of the State of New Jersey in a call-outsourcing environment, handling property tax relief inquiries and other calls assigned by the State. The Representative must stay current on Taxation policies and provide accurate responses while delivering excellent communication and customer service. The role involves incoming and outgoing calls, scripted interviews, database entry, call tracking, and escalation of calls when appropriate. The position is in-office at 401 White Horse Rd, Voorhees, NJ 08043, with a stated schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. The posting also says employees must be available to work any shift and may be required to work scheduled holidays and overtime. The starting pay is $18.00 per hour, with $630 per month paid toward employee medical coverage and monthly bonus potential. Medical coverage begins on the first day of the month following 60 days of employment. Optional dental coverage is available, with coverage beginning on the first day of the month following 60 days of employment. The employer offers 11 federal paid holidays, accrued sick leave, and vacation beginning on the employee’s first anniversary. A 401(k) plan is available after the stated waiting period, with a match of up to 3% of contributions after one year of employment. Company-paid term life insurance is provided after the 90-day introductory period. Additional voluntary benefits include accident coverage, life insurance options, disability coverage, an employee assistance program, and employee referral bonuses. The role requires adherence to client policies and confidentiality and privacy requirements, as well as information and physical security procedures. A security clearance may be required; the posting describes a suitability investigation that may review employment, education, residences, references, criminal history, and credit. The employee must successfully complete and pass client-required trainings.

Requirements

High school diploma or GED.
Ability to read and type.
Working knowledge of modern office procedures, methods, and computer equipment.
Proficiency in Microsoft Office products.
Ability to speak and read English clearly, professionally, and fluently.
Excellent communication skills and knowledge of customer service principles and practices.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws, and methods related to the position.
Ability to work independently without immediate supervision.
Ability to handle and resolve recurring problems.
Ability to establish and maintain good working relationships with team members and internal contacts and to strive to improve service.
Ability to successfully complete and pass client-required trainings.
Must follow information technology, information security, and physical security policies and procedures.

Nice To Haves

At least three months of experience in a call center or customer service environment.
Previous experience with computers, phone systems, and headsets.
Proficiency in languages other than English.

Responsibilities

Handle incoming and outgoing calls with patience, tact, and courtesy.
Enter information into a computer database as required, follow instructions, and conduct scripted interviews.
Attend meetings and training to stay current on client information, regulations, policies, and procedures.
Escalate calls to a supervisor when necessary and appropriate.
Follow client-specific policies, including confidentiality and privacy requirements.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues related to downtime or training.
Contribute positively to a flexible, adaptable, team-based work environment and participate in team building through constructive feedback.
Participate in developing and attaining team and operational goals.
Remain respectful and courteous in a fast-paced work environment and maintain a positive attitude about workloads and expectations.
Prioritize workloads to meet timeliness and quality standards.
Safeguard computer systems, accounts, equipment, sensitive paperwork, and office access in accordance with security policies and procedures; report security violations promptly.

Benefits

11 paid federal holidays.
Medical coverage contribution of $630 per month for the employee, beginning on the first day of the month following 60 days of employment.
Optional dental coverage, beginning on the first day of the month following 60 days of employment.
Paid sick leave accrued at one hour for every 30 hours worked, subject to accrual and usage limits.
Paid vacation: 10 days awarded on the first employment anniversary, with additional vacation awarded on subsequent anniversaries.
401(k) plan eligibility after the specified 60-day waiting period, with a match of up to 3% of contributions after one year of employment.
Company-paid term life insurance with a $10,000 death benefit after successful completion of a 90-day introductory period.
Employee assistance program.
Employee referral bonuses.
Optional health savings account when enrolled in the Bronze medical plan.
Accident insurance offered.
Additional employee life insurance coverage available at employee cost, with spouse and child life insurance options.
Short- and long-term disability coverage offered.
Monthly bonus potential.
Paid training.