Circa - Player's Club - Representative
About The Position
The Player's Club Representative signs up players for the Club One Player Loyalty Club, educates guests about casino promotions and events, and creates a positive environment by providing above-and-beyond customer service. The role requires professional guest communication, knowledge of the department and property, independent work, and proficiency with player tracking systems. Representatives evaluate and qualify guests for casino floor promotions and maintain a friendly, professional demeanor in a wide range of situations, including interactions with angry or frustrated customers. The position requires compliance with company, departmental, and Gaming Control Board rules and policies. Work may take place in areas that are unusually hot, cold, or noisy, and may involve secondhand smoke. Job duties include standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.
Requirements
- Ability to communicate effectively with guests, team members, and management in written and verbal form.
- Ability to work independently without direct supervision.
- Proficiency in the use of player tracking systems.
- Must have 1 to 6 months of related experience.
- Must be able to work any day of the week and any shift, including weekends and holidays.
- Ability to establish and maintain effective working relationships with team members and guests.
- Must be at least 21 years of age.
- High school diploma or GED.
- Ability to read and speak English.
- Ability to meet the role's physical demands, including standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.
- Normal or corrected vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
Nice To Haves
- Some retail or guest service experience preferred.
Responsibilities
- Practice, support, and promote Company Service Standards.
- Communicate professionally with guests and answer their questions with an understanding of the department and property.
- Work independently and perform essential functions without direct supervision.
- Use player tracking systems proficiently.
- Evaluate and qualify guests for casino floor promotions.
- Provide friendly, professional service while handling a wide range of situations, including interactions with angry or frustrated customers.
- Comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
