Representative - Players Club
About The Position
This role is responsible for building guest relations throughout every shift by engaging with guests, making them feel welcome and comfortable, and encouraging them to return. The position involves assisting with reservations for events, promotions, and guest accommodations, as well as handling all incoming calls with a high level of knowledge about the casino. The Representative will communicate details of promotions, mailings, and other offers with all departments and utilize casino tracking programs. Maintaining thorough knowledge of casino amenities and events is crucial for effective guest communication. Additionally, the role includes booking event, hotel, and restaurant reservations, making announcements to promote upcoming events, and understanding guest alcohol limitations and related company policies. The Representative must keep their work area clean and orderly, adhere to all regulatory, departmental, and Company policies ethically, and handle routine guest complaints and incidents with discretion, seeking to resolve them positively.
Requirements
- Excellent teamwork skills.
- Excellent interpersonal skills.
- Excellent guest service skills.
- Excellent written communication skills.
- Excellent verbal communication skills.
- Professional demeanor and presence.
- Ability to interact with guests and team members in the Company.
- Knowledgeable of all Company policies and procedures, including fire and safety regulations.
- Excellent guest service skills to effectively deal with guests.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Nice To Haves
- A high school diploma or GED equivalent is preferred.
Responsibilities
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Assist with reservations for events, promotions and guest accommodations.
- Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
- Communicate details of and assist with promotions, mailings and other offers with all departments.
- Understand and use casino tracking programs.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel and restaurant reservations for guests upon request.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
- Seek to resolve all situations in a manner that maintains positive guest relationships.
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
