Representative - Players Club

Bally's Chicago•Evansville, IN

1d•Onsite

About The Position

This role is responsible for assisting patrons with general information, promoting exceptional customer service, and driving membership into the Players Club. The position involves educating patrons on club benefits, maintaining daily procedures related to club members (including identification verification, filing, and record keeping), and distributing promotional materials. The Representative will also handle public announcements, manage direct mail inquiries, update patron account information, and take jackpot photos with proper documentation for publicity. Additionally, responsibilities include maintaining the cleanliness of the Players Club area, marketing kiosks, and casino signage, as well as assisting with player complaints and promotional item implementation and redemption. A thorough understanding of Indiana Gaming regulations and company internal controls, policies, and procedures is required. The role requires the ability to work in an environment with secondhand smoke, loud noises, and large crowds, and to stand and walk for extended periods (7+ hours). Adherence to Company Service Standards and availability for varied hours, holidays, and weekends is essential. Other duties may be assigned.

Requirements

Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand and walk for prolong periods of time (7+ hours).
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Responsibilities

Assisting all patrons with general information.
Promoting exceptional customer service.
Promoting membership into the Players Club.
Educating patrons on the Players Club benefits.
Maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping.
Issuance of information desired to be distributed.
Handling coupons and promotions on property.
Making public announcements or special announcements.
Handling direct mail inquiries to include updating patrons account information and related duties.
Taking Jackpot Photo’s and filling out the proper documentation for publicity.
Cleaning the Players Club, marketing kiosks, and signage on Casino.
Assisting with the resolution of player complaints and problems.
Assisting with promotional item implementation, distribution, and redemption.
Following the Company Service Standards model.
Being available for regularly scheduled work and working a variety of hours, holidays, and weekends.