Players Club Representative - Players Club

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

2d•Onsite

About The Position

Under the direction of the marketing operations supervisors, solicits and identifies new gaming customers for the players' card rewards program. Exhibit conduct in accordance with all NJ DGE regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures. Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor. Generate new business by signing up qualified guests for Hard Rock Rewards. Greet and interact with guests in the casino in a courteous and professional manner. Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner. Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information. Create and issue Hard Rock Rewards cards and promote the program and related promotions. Maintain the integrity of the database by following precise standards of data entry. Ensure the protection of customers’ rewards and credit lines. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card. Assist with Sweepstakes, promotions, and gifts. Giveaways as needed. Greet and interact with VIP members and register them into the computer system as they enter one of two VIP lounges. Demonstrate actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Requirements

Exhibit conduct in accordance with all NJ DGE regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information.
Maintain the integrity of the database by following precise standards of data entry.
Ensure the protection of customers’ rewards and credit lines.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Pay rate: $18.00 an hour

Responsibilities

Solicit and identify new gaming customers for the players' card rewards program.
Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor.
Generate new business by signing up qualified guests for Hard Rock Rewards.
Greet and interact with guests in the casino in a courteous and professional manner.
Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner.
Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information.
Create and issue Hard Rock Rewards cards and promote the program and related promotions.
Maintain the integrity of the database by following precise standards of data entry.
Ensure the protection of customers’ rewards and credit lines.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
Assist with Sweepstakes, promotions, and gifts. Giveaways as needed.
Greet and interact with VIP members and register them into the computer system as they enter one of two VIP lounges.
Demonstrate actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.