Representative - Players Club
About The Position
This role is responsible for building guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. The Representative will assist with reservations for events, promotions, and guest accommodations, and answer all incoming calls while maintaining the highest level of knowledge regarding all aspects of the casino. They will communicate details of and assist with promotions, mailings, and other offers with all departments, and must be able to understand and use casino tracking programs. Maintaining thorough knowledge of casino amenities and events is crucial for effectively communicating with guests. The Representative will book event, hotel, and restaurant reservations for guests upon request, make announcements throughout their shift promoting upcoming events, and have knowledge of guest alcohol limitations and company policy and procedure regarding these limitations. They will keep their work area clean and orderly, adhere to regulatory, departmental, and Company policies in an ethical manner, and empower and require others to do the same. The Representative will handle routine guest complaints and incidents, exhibiting the appropriate discretion to identify situations requiring supervisory attention, and seek to resolve all situations in a manner that maintains positive guest relationships. This position requires the ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays, with shifts that may change.
Requirements
- Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Knowledgeable of all Company policies and procedures, including fire and safety regulations.
- Excellent guest service skills to effectively deal with guests.
Nice To Haves
- A high school diploma or GED equivalent is preferred.
Responsibilities
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Assist with reservations for events, promotions, and guest accommodations.
- Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
- Communicate details of and assist with promotions, mailings, and other offers with all departments.
- Understand and use casino tracking programs.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel, and restaurant reservations for guests upon request.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
