Representative - Inside Sales

Wesco • Indianapolis, IN

18h

About The Position

As a Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand your current book of accounts, and collaborate with outside sales to ensure goals are met. This role includes the opportunity to earn commission in addition to base salary, with earnings tied to individual sales performance.

Requirements

• High school degree or equivalent required.
• Knowledge and experience in sales and sales administration; the role is described as a fully competent and productive professional contributor with 2–4 years of experience.
• Familiarity with Microsoft Office and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Clear verbal and written communication skills.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to take action and solve problems that may be difficult but are not typically complex.
• Ability to independently identify and define problems and possible solutions, and choose among existing solutions.
• Ability to work independently with general supervision.
• Ability to travel 0%–25%.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Obtain orders through email and telephone calls; verify and enter items, transfer orders to fulfillment, and explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining product features, and checking customers’ buying histories.
• Own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Identify opportunities for continuous improvement of processes.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reasons for lost orders.
• Review open customer order reports and take action on open items, including items at risk of missing promised delivery dates.
• Maintain the distribution system backorder report, associated customer expediting report and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.
• Collaborate with outside sales to help ensure goals are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED