Representative, Human Resources Service

DPS•Denver, CO

6d•Onsite

About The Position

Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

Requirements

Minimum of High School Diploma/GED.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

Bachelor's Degree Preferred.
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.

Responsibilities

Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, Employee events, etc.; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.
Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.
Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.
Maintains logs and complete reporting requirements in an accurate timely manner.
Supports HR communication and change initiatives that go out to all employees from Human Resources (i.e. open enrollment, incentive payments, staff reductions, etc.).
Maintains current on all aspects of HR policy, benefits, information or events, including eligibility, policy, procedures, benefits, vendor contact information, costs, etc.
Provides support for records management, I9 compliance tracking and related human resources duties, as assigned