Representative - Customer Service

Wesco • Tifton, GA

1d

About The Position

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide information or resolve problems. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to customers. You will analyze customers’ service needs and refer them to other service or technical departments for follow-up as needed.

Requirements

• High school degree or equivalent required.
• 2–4 years of relevant experience.
• Solid interpersonal skills to work effectively in a diverse working environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literacy, including effective working skills with MS Word, Excel, and e-mail.

Nice To Haves

• Associate’s degree (U.S.) or college diploma (Canada) preferred.

Responsibilities

• Answer customer questions and address concerns and account inquiries, as well as handle customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Provide backup support to the sales counter for walk-in and telephone inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED