Representative Customer Service | UFH Heart and Vascular | Full-Time | Days
UF Health•St. Augustine, FL
•Onsite
About The Position
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff. Provides services to patients across all age groups.
Requirements
- High school diploma or GED equivalent
- Effective verbal and written communication skills
- Ability to handle stressful situations in a professional, courteous, and respectful manner
- Basic knowledge and understanding of medical terminology
- Strong interpersonal and customer service skills with the ability to interact effectively with patients, families, and healthcare team members
- One to two (1–2) years of customer service experience
Nice To Haves
- Completion of a Medical Terminology course
- Two (2) years of customer service experience within a healthcare-related environment
Responsibilities
- Scheduling patient appointments
- Managing the clinical medical records system
- Serving as a liaison between patients and hospital staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
