About The Position
As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail, providing inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to customers. You will analyze customers’ service needs and refer them to other service or technical departments for follow-up as needed.
Requirements
- High school degree or equivalent required.
- 2–4 years of relevant experience.
- Solid interpersonal skills to work effectively in a diverse working environment.
- Effective verbal and written communication skills.
- Ability to work well under pressure.
- Strong attention to detail.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literacy, including effective working skills with MS Word, Excel, and e-mail.
Nice To Haves
- Associate’s degree.
Responsibilities
- Support the customer base by answering questions and concerns, responding to account inquiries, and handling customer complaints.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
