Representative, Claims Property

Definity Insurance Company • Montreal, QC

9d • CA$82,000 - CA$90,000 • Hybrid

About The Position

The Property Claims Representative is responsible for handling moderate to complex personal and commercial property insurance claims from initial notice through resolution. This role involves investigating claims, confirming policy coverage, coordinating with customers and vendors, processing payments, and managing salvage and subrogation activities. The ideal candidate has strong property claims adjusting experience, excellent communication and organizational skills, and the ability to provide exceptional customer service in a fast-paced environment. Bilingualism in French and English and an AMF Loss Adjuster License (5) are required. This position is well suited to a collaborative professional who thrives in a dynamic environment and is committed to delivering efficient and fair claims resolutions.

Requirements

• Minimum 3-5 years of property claims adjusting experience
• Must hold an AMF Loss Adjuster License (5)
• Must be bilingual (French and English)
• Customer-focused, with a passion for delivering exceptional service and creating positive customer experiences.
• Adaptable and versatile, with the ability to manage a variety of tasks and priorities in a fast-paced environment.
• Collaborative team player who builds strong relationships and contributes to a positive work environment.
• Ability to navigate through numerous screens quickly and efficiently
• Effective written and verbal communication, analytical, organizational and interpersonal skills
• Professional, friendly and courteous in all interactions, with both customers and co-workers
• Able to perform well in a busy environment and remain calm under pressure
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Nice To Haves

• Preference will be given to candidates with related business experience, particularly in commercial

Responsibilities

• Investigating and handling property claims submitted by insured customers.
• Provide prompt, courteous, reliable, and fair claims service to both internal and external customers.
• Manage property claims by phone through to resolution.
• Clearly explain the entire claims process to customers in an easy-to-understand manner.
• Determine whether a claim is covered under the customer’s insurance policy.
• Ensure all claims are handled promptly and efficiently.
• Work collaboratively with customers and preferred vendors to determine the best approach for resolving claims.
• Maintain detailed claim files by entering relevant information into the appropriate electronic systems.
• Process claim payments within established authority limits.
• Initiate recovery and subrogation procedures for assigned claims.
• Achieve annual assigned claims targets while demonstrating our core values and meeting competency expectations.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed