Claims Representative I, Property

Co-operators • Edmonton, AB

4d • CA$50,280 - CA$83,800 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

Requirements

• One year of experience in insurance or two years of business experience in a related field.
• Completed post-secondary education in insurance, risk management or a related discipline.
• Have or are working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
• In-depth knowledge of client service principles.
• Basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.
• English is required.

Nice To Haves

• French is an asset.

Responsibilities

• Interpreting and applying coverages, participating in major event response and negotiating and settling service claims with a focus on behaviour based outcomes.
• Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of claims.
• Investigating and identifying opportunities for salvage and subrogation recoveries through the use of appropriate guidelines.
• Sharing claims handling knowledge with business partners to support the organization and providing feedback to the leadership team on process efficiencies to enhance client experience.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs.
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree