Representative, Balance Verifications

Libra Solutions•Las Vegas, NV

5d•Onsite

About The Position

MoveDocs, part of Libra Solutions, is seeking a Representative, Balance Verifications for its Las Vegas, Nevada office. This role develops and maintains relationships with attorney customers while independently handling balance verification requests, including complex and time-sensitive requests. The successful candidate is motivated to deliver an excellent customer experience and meet or exceed daily and monthly targets. The representative works with internal teams to provide accurate balance requests and final bill packages, calculates balances due, resolves discrepancies, and manages open requests through timely follow-up. The role also handles attorney and provider communications and serves as an escalation point for Associates on more complex inquiries. The position must be performed in-office at the Las Vegas location.

Requirements

High school diploma or GED required.
1–2 years of experience in record retrieval, collections, sales, account management, or customer service required.
Self-motivated, with a desire to build strong relationships and exceed monthly goals.
Strong interpersonal skills and ability to interact with attorneys, healthcare providers, and salespeople.
Sound decision-making ability and proactive, independent problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage professional and executive relationships and guide or mentor newer team members.
Dependable, professional, and strong work ethic.
Ability to work in a fast-paced environment with defined business goals and monthly quotas.
Proficiency with Windows systems and Microsoft Office products.
Must be able to work in-office at the Las Vegas, Nevada location.

Nice To Haves

Bachelor’s degree is a plus but not required.
Paralegal or legal background is a plus but not required.

Responsibilities

Work with Servicing, Customer Operations, Total Access, and PreCare teams to build relationships with attorney clients and deliver timely, accurate balance requests and final bill packages.
Calculate current and final balance amounts due, provide payment amounts to attorneys, and resolve discrepancies or disputed balances with minimal supervision.
Create and ensure the accuracy and completeness of accounts in final bill packages.
Keep attorneys updated on request status according to the follow-up cadence and proactively manage a portfolio of open requests to ensure timely resolution.
Handle incoming calls, emails, and tasks from attorneys and providers.
Serve as an escalation point for Associates handling more complex inquiries.