Representative, Balance Verifications

Libra Solutions • Las Vegas, NV

4d • Onsite

About The Position

MoveDocs is seeking a Representative, Balance Verifications to join its team in the Las Vegas, Nevada office. The role develops and fosters relationships with attorney customers while independently carrying out the Balance Verification process, including complex and time-sensitive requests. The successful candidate is expected to meet and exceed customer experience expectations and daily and monthly targets.

MoveDocs is part of Libra Solutions, whose companies provide consumer legal funding, personal injury case services, and inheritance funding. MoveDocs’ mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.

Requirements

• High school diploma or GED.
• 1–2 years of experience in record retrieval, collections, sales, account management, or customer service.
• Self-motivation and a desire to build strong relationships and exceed monthly goals.
• Strong interpersonal skills and the ability to interact with attorneys, health providers, and salespeople.
• Sound decision-making and proactive, independent problem-solving ability.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships and guide or mentor newer team members.
• Dependability, professionalism, and a strong work ethic.
• Ability to work in a fast-paced environment with defined business goals and monthly quotas.
• Proficiency with Windows systems and Microsoft Office products.
• Ability to work in the Las Vegas, Nevada office.

Nice To Haves

• Bachelor’s degree; not required.
• Paralegal or legal background; not required.

Responsibilities

• Work with the Servicing, Customer Operations, Total Access, and PreCare teams to build rapport and maintain relationships with attorney clients while delivering timely and accurate balance requests and final bill packages.
• Calculate current and final balances due, provide payment amounts to attorneys, and resolve discrepancies or disputed balances with minimal supervision.
• Create accounts in final bill packages and ensure their accuracy and completeness.
• Keep attorneys informed about request status according to the follow-up cadence, and proactively manage open requests to ensure timely resolution.
• Handle incoming attorney and provider calls, emails, and tasks.
• Serve as an escalation point for Associates handling complex inquiries.

Benefits

• Choice of multiple medical plans.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.
• Flexible spending accounts for medical and dependent-care expenses.
• Time off to recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED