Representative, Academic Services
Lindenwood University•Saint Charles, MO
•Onsite
About The Position
The academic records representative is responsible for assisting the Registrar with processes such as enrollment and adds/drops, major changes, grade changes, and degree verifications. This position evaluates transfer credits and transcribes them in the student information system.
Requirements
- Bachelor’s degree
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Familiarity with FERPA regulations and privacy laws governing higher education
- Strong written and verbal communication skills
- Highly organized and detail oriented
- Demonstrates consistent logic and objectivity in decision making
- Computer proficiency, notably with Microsoft Office Suite
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit for extended periods of time
- Regular attendance is a necessary and essential function
Responsibilities
- Maintains familiarity with FERPA regulations and privacy laws governing higher education
- Evaluates transcripts and transcribes credits daily within the student information system
- Sends transcripts on a daily basis
- Processes Office of the Registrar forms
- Performs education verifications
- Assists with organizing commencement ceremonies, including setup
- Ensures transfer equivalencies are determined in a timely manner
- Directs students to the correct office/faculty member for approvals
- Utilizes university catalogs to answer questions and explain policies
- Provides support to the registrar
- Maintains strict confidentiality
- Answers questions via phone, email or customer walk-ins
- Resolves issues for all stakeholders by using efficient communication tools
Benefits
- Employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only)
- Tuition discounts for doctoral programs (employee only)
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement options
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1)
- Free lunch Fridays
- Professional development opportunities through the Lindenwood Learning Academy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
