Reports Analyst

Systems Integration, Inc. • , MD

5d

About The Position

Systems Integration, Inc. (SII), a provider of customer experience, cloud-based services, and managed IT solutions, is seeking a Reports Analyst to support a government-contracted contact center. The analyst develops, produces, validates, and analyzes reports, dashboards, KPI summaries, operational metrics, invoice-support data, and ad hoc reporting deliverables. The role supports QASP and PWS reporting requirements and coordinates with internal managers and government stakeholders.

Requirements

• Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis.
• Strong data quality, documentation, and communication skills.
• Ability to satisfy background investigation requirements.

Nice To Haves

• Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs.

Responsibilities

• Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports.
• Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes.
• Support dashboards, data validation, report automation, and management analysis.
• Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders.
• Support QASP and PWS reporting requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed