Reports Analyst III

Focus on the Family•Colorado Springs, CO

8d•$23 - $27•Onsite

About The Position

The Reports Analyst III position exists to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and all facets of reporting. Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

Requirements

Bachelor's Degree in Computer Science, Math, or related field
2 - 4 years of prior work experience involving use of analytical and computer skills
Working knowledge of Salesforce Reports
Experience with Genesys Reporting Features
Excellent organizational skills
Attention to detail and accuracy
Exceptional analytical ability and logical thought process to deal with complex problems
Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
Ability to communicate effectively (written and verbal)
Ability to meet continuous deadlines
Ability to work independently
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values

Responsibilities

Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
Balances various complex factors affecting the scheduling of personnel
Ensures the quick and professional handling of issues related to scheduling
Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
Evaluates and provides recommendations regarding staffing level needs
Approves requests for time off
Monitors Family Help Specialists' adherence to daily schedule
Evaluates potential upgrades in software capabilities
Collaborates with IT Reporting for requests of new reports
Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately
Performs other duties as assigned