Reports Analyst III
About The Position
The Reports Analyst III position exists to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and all facets of reporting. This role involves generating and distributing weekly schedules, balancing complex factors affecting personnel scheduling, ensuring professional handling of scheduling issues, creating reports and analysis for leadership, evaluating staffing needs, approving time off requests, monitoring adherence to schedules, evaluating software capabilities, collaborating with IT for new reports, and maintaining records of scheduling and related information. The position also monitors clerical staff to ensure timely and accurate completion of scheduling activities.
Requirements
- Bachelor's Degree in Computer Science, Math, or related field
- 2 - 4 years of prior work experience involving use of analytical and computer skills
- Working knowledge of Salesforce Reports
- Experience with Genesys Reporting Features
- Excellent organizational skills
- Attention to detail and accuracy
- Exceptional analytical ability and logical thought process to deal with complex problems
- Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
- Ability to communicate effectively (written and verbal)
- Ability to meet continuous deadlines
- Ability to work independently
Responsibilities
- Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
- Balances various complex factors affecting the scheduling of personnel
- Ensures the quick and professional handling of issues related to scheduling
- Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
- Evaluates and provides recommendations regarding staffing level needs
- Approves requests for time off
- Monitors Family Help Specialists' adherence to daily schedule
- Evaluates potential upgrades in software capabilities
- Collaborates with IT Reporting for requests of new reports
- Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
- Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately
Benefits
- Norton LifeLock ID Theft Coverage
- Legal Shield/ID Shield Coverage
- AFLAC 403B Retirement Plan
- Vacation Time & Vacation Payout
- Sick Time
- Holidays
- Service Awards
- Bookstore Discount
- Fitness Center
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- EAP (Employee Assistance Program)
- Tuition Reimbursement
- Warehouse Membership Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
