Reporting Analyst

Bright Vision Technologies • Irving, TX

2d • $115,000 - $165,000 • Remote

About The Position

Bright Vision Technologies is seeking a Reporting Analyst to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement. The analyst will apply practical expertise in SQL, Excel, data profiling, KPI definition, reporting, visualization, and stakeholder analysis, work with cross-functional teams, and contribute to reliable, maintainable solutions throughout the delivery lifecycle. This is a remote, full-time, direct W2 position. The company does not accept C2C or 1099 arrangements and cannot sponsor new H-1B visa petitions.

Requirements

• Typically 4+ years of experience in a related professional role; the exact threshold must match the approved requisition.
• Practical experience with SQL, Excel, data profiling, KPI definition, reporting, visualization, and stakeholder analysis.
• Experience in application support, IT operations, technical analysis, or service delivery relevant to the role.
• Ability to investigate issues using logs, data, system tools, or documented procedures.
• Understanding of incident, problem, change, and service-level practices.
• Strong customer-service, prioritization, and escalation skills.
• Ability to document actions, communicate clearly, and collaborate with technical teams.
• Careful handling of access, confidential data, and operational procedures.

Nice To Haves

• Additional hands-on depth in SQL, Excel, data profiling, KPI definition, reporting, visualization, and stakeholder analysis.
• Experience with cloud services, automation, and modern delivery practices relevant to the project.
• Familiarity with secure development, accessibility, governance, or regulatory requirements where applicable.
• Relevant professional certifications or advanced training in the role’s technology area.

Responsibilities

• Monitor service health or support queues and prioritize requests using agreed service levels.
• Investigate application, data, access, integration, and user issues using available diagnostics.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, knowledge articles, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed