Report Specialist

City of Spokane•City of Spokane, WA

3d•Onsite

About The Position

Writes non-emergency police reports on behalf of local law enforcement agencies, which involves producing reports, interviewing citizens, and related duties. Processes online reports based on established policies and procedures. Ensures non-emergency nature of reports: non-violent and not currently occurring. Gathers sensitive or complex information – some of which may be disturbing - through interviews with callers, and accurately documents the information received in the law enforcement records system. May be required to testify in court regarding information obtained through interviews and reports. Guides customers in using online reporting; reviews and processes online reports, including follow-up calls as needed. Assists individuals who require interpreters. Answers general inquiries about incident reporting. Organizes and maintains accurate records and required documentation. Maintains strict discretion with confidential and sensitive information. Fully trained employees will assist in training other staff members. Performs related work as required.

Requirements

Graduation from high school, vocational school, or equivalent.
Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data.
Ability to type at the rate of 30 net words per minute (150 keystrokes).
Must obtain ACCESS II (A Central Computerized Enforcement Service System) certification within the probationary period.
All applicants are subject to a thorough police background investigation, including but not limited to criminal history, fingerprinting, and polygraph.
Applicants must submit a Personal History Statement (PHS) form.
Computer Skills
Proofreading
Keyboarding
Reading & Writing
Interpersonal Skills
Attention to Detail

Responsibilities

Processes online reports based on established policies and procedures.
Ensures non-emergency nature of reports: non-violent and not currently occurring.
Gathers sensitive or complex information – some of which may be disturbing - through interviews with callers, and accurately documents the information received in the law enforcement records system.
May be required to testify in court regarding information obtained through interviews and reports.
Guides customers in using online reporting; reviews and processes online reports, including follow-up calls as needed.
Assists individuals who require interpreters.
Answers general inquiries about incident reporting.
Organizes and maintains accurate records and required documentation.
Maintains strict discretion with confidential and sensitive information.
Fully trained employees will assist in training other staff members.
Performs related work as required.