Repo Dispatcher - 3 shifts available!
About The Position
HNS Recovery is hiring a Repo Dispatcher for its new Dispatch Center, which coordinates recovery, transport, and logistics operations in real time. The role supports day-to-day fleet operations by coordinating agents, LPR teams, and tow units across multiple markets. The dispatcher serves as a real-time link between management, field agents, clients, and law enforcement to support timely recoveries and operational performance. Three shifts are available, each Friday through Tuesday, with Wednesday and Thursday off: day shift, 8 a.m. to 4 p.m.; mid shift, 4 p.m. to midnight; and night shift, midnight to 8 a.m. The position uses dispatch and tracking systems, client portals, LPR systems, and yard video surveillance to coordinate assignments, monitor assets, maintain communications, and update recovery orders.
Requirements
- Strong written and verbal communication and multitasking skills.
- Ability to work in a fast-paced, high-pressure environment.
- Excellent organizational and problem-solving skills.
- Team-oriented, dependable, and detail-focused.
- Willingness to work flexible hours, including nights and weekends, as part of a rotating schedule.
- Proficiency with dispatch software such as Clearplan, RDN, and Verizon Connect, and with Google Workspace.
Nice To Haves
- Previous experience in dispatching, logistics, law enforcement communications, or repo industry operations.
- Familiarity with LPR systems such as DRN and MVTrac.
- Knowledge of repossession compliance and lienholder communication standards.
- Bilingual English/Spanish skills.
- Prior experience in a 24/7 operations or call center environment.
Responsibilities
- Monitor and coordinate live recovery orders in Clearplan, RDN, and client portals.
- Track vehicle locations, assignments, and status updates across multiple markets.
- Communicate with field agents and yard teams to manage incoming recoveries and releases.
- Use Verizon Connect, LPR camera systems, and yard video surveillance for asset tracking and safety oversight.
- Assign and dispatch recovery agents based on geography, priority, and availability.
- Maintain communication with agents during recoveries to support safety, compliance, and accuracy.
- Update and close client orders in real time to maintain transparency and performance metrics.
- Work with management to report KPIs, agent productivity, and recovery timelines.
- Ensure compliance with TDLR, client, and company policies.
- Handle emergency calls and incidents professionally and escalate them appropriately.
Benefits
- Competitive pay and growth opportunities.
- Paid healthcare and benefits package.
- 401(k).
- Professional development through in-house training.
- High-tech facility with a multi-screen command center environment.
- Teamwork- and integrity-focused culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
