Repairs Coordinator

Cargojet•Hamilton, ON

About The Position

Accelerate your career with the most awarded Air Cargo Airline in Canada! Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Requirements

Minimum 3 years of experience in the component repair life cycle, including exposure to rotable components.
Hands-on experience with SAP S/4 HANA and AMOS/TRAX (aviation maintenance/MRO systems) is required.
Aptitude for understanding Parts Catalogues, Technical Manuals, and Interchangeability databases.
Must be well organized, detail-oriented, and able to work with minimal supervision.
Strong problem-solving and analytical skills, including the ability to monitor rotable trends and root-cause issues.
Proven ability to maintain proactive, accurate communication across multiple internal and external stakeholders.
Ability to work well under pressure, prioritize workloads, and meet time-sensitive deadlines (e.g., AOG situations).
Excellent verbal and written communication skills.

Nice To Haves

Previous repair coordination experience is an asset.
Forklift training is an asset.

Responsibilities

Proactively track all parts sent for repair through the full repair life cycle — from removal and shipment to vendor receipt, repair, and return — maintaining continuous visibility of each unit's status, location, and expected return date.
Maintain timely and accurate communication on repair status with vendors and internal teams, including Maintenance, Procurement, and Supply Chain, escalating delays or exceptions before they impact operations.
Monitor daily component removals at all stations; maintain Quarantine, ensuring components are actioned in a timely manner and kept organized.
Coordinate with outbases on pending returns of unserviceable parts and drop-ship to vendors from outbases as required.
Ensure Critical Rotable Spares are properly allocated throughout the Cargojet network, in conjunction with the Supervisor of Rotable Control.
Initiate and update Repair Orders and Exchange Orders (Cores/Loaners) with approved vendors on Cargojet's Approved Vendor List (AVL).
Track and report KPIs including repair turnaround time (TAT) adherence, cost savings initiatives, warranty recoveries, and vendor performance metrics.
Analyze rotable performance trends, including high-failure components and No Fault Found (NFF) rates, to support cost reduction strategies and long-term planning.
Coordinate with Purchasing as needed on URGENT AOG shipments for repair.
Proactively expedite and follow up on repairs with vendors to meet required turnaround times.
Communicate and follow up with Records regarding parts installation/removals and verification of data plates.
Track the timely return of core and loaner units for exchange orders.
Handle shipping as required, including quoting LTL and FTL shipments, and loading/unloading trucks as necessary.
Keep the work area clean and organized at all times.
Perform any other related duties as assigned, incidental to the work described herein.
Complete all company training as required.