RBTH and Repairs Coordinator

Regional One Inc•Deerfield Beach, FL

15h•Onsite

About The Position

Regional One, Inc. is a global leader in providing exceptional solutions for the aviation industry, specializing in aircraft and parts sales, leasing, and support. With a focus on quality and a deep mastery of regional aviation, we offer high-performance aircraft and services designed to meet the unique needs of our customers. Our commitment to personalized service and our extensive industry knowledge ensures that we’re not just a provider, but a trusted partner who helps airlines and aviation professionals stay ahead. Through our unmatched industry expertise, personalized service, and dedication to quality, we forge partnerships that empower airlines and aviation professionals to excel in an ever-changing world. At Regional One, we deliver trusted, reliable, and tailored solutions; with an unwavering commitment to the success of those we serve. The RBTH Coordinator reports operationally to the Manager of Component Programs at Regional One and functionally collaborates with the Repairs, Operations and customers. This role is responsible for the end-to-end management of Repair by the Hour (RBTH) programs, including inventory oversight, repair operations, customer service, and contract compliance for components located at Regional One warehouses and customer locations. Acting as the primary interface between Customers, Regional One, and approved repair vendors, the RBTH Coordinator ensures seamless operational execution, repair coordination, component availability, cost control, and high levels of customer satisfaction across all Repair by the Hour (RBTH), Power by the Hour (PBH), and Flight Hour Program activities

Requirements

5–10+ years aviation MRO (Maintenance Repair Overhaul), component repair, or aerospace supply chain experience
Experience with Flight Hour Programs, RBTH (Repair by the Hour) / PBH (Power by the Hour) / exchange or aircraft leasing support agreements preferred.
Strong knowledge of FAA(Federal Aviation Administration)/EASA (European Union Aviation Safety Agency) regulatory frameworks and Part 145 repair stations.
Experience managing rotable component inventories, exchanges, repairs, and pool programs preferred
Proven success in vendor management and cost control
Experience managing AOG (Aircraft on Ground) situations and critical operations
Familiarity with ERP/MRO systems (AMOS, Quantum, SAP, Ramco)
Customer focus and relationship management
Contract and commercial acumen
Technical knowledge of aircraft components and repairs
Attention to detail and operational discipline
Proactive communication and stakeholder coordination
Decision-making under pressure (especially during AOG events)

Nice To Haves

Experience with Flight Hour Programs, RBTH (Repair by the Hour) / PBH (Power by the Hour) / exchange or aircraft leasing support agreements
Experience managing rotable component inventories, exchanges, repairs, and pool programs

Responsibilities

Manage full lifecycle of rotable aircraft component repair and MRO (Maintenance Repair Overhaul) operations
Oversee TAT (turnaround time), cost optimization, and inventory utilization
Lead AOG (Aircraft on Ground) response and time-critical logistics
Manage vendor relationships, repair shops, and OEM (Original Equipment Manufacturer) partnerships
Drive KPI performance (SLA adherence, reliability, fill rates)
Support contract lifecycle management and compliance (FAA/EASA)
Coordinate global logistics, customs, and supply chain execution
Utilize systems such as Quantum, SAP, or other MRO/ERP (Enterprise Resource Planning) platforms
Serve as the primary focal point for repair coordination between customers, internal departments, OEMs, and FAA/EASA-approved Part 145 repair vendors
Manage component pool inventory to ensure contractual service levels, fleet support requirements, and customer operational readiness objectives are achieved
Analyze rotable component utilization trends and recommend actions to optimize inventory availability, repair expenditures, and pool performance
Act as the primary customer-facing representative for RBTH programs
Provide timely updates to customers and internal stakeholders on repair status, delays, and AOG situations
Build and maintain strong customer relationships, ensuring service delivery meets or exceeds expectations
Lead customer performance reviews, including KPIs such as turnaround time, fill rates, and reliability
Proactively identify and resolve service issues, coordinating with cross-functional teams as required
Support sales teams with technical and operational insights to enhance customer offerings
Interpret and manage RBTH, consignment, exchange, and repair agreements to ensure full compliance
Monitor contractual performance, including service levels, pricing, and turnaround commitments
Validate repair-related billing (repair charges, exchange fees, core billings) against contract terms
Coordinate core return processes and ensure accurate and timely core billing
Support contract negotiations, amendments, and renewals with commercial teams
Maintain audit-ready documentation for all contract and repair activities
Create and manage sales, exchange, lease, and repair orders in alignment with program requirements
Issue purchase orders and manage vendor engagement for repair and procurement activities
Collaborate with Accounts Receivable and Accounts Payable teams to resolve invoicing issues
Ensure all repair-related charges are invoiced accurately and processed in a timely manner
Monitor and report invoicing discrepancies and financial variances
Support cost control initiatives and identify opportunities for margin improvement
Provide technical data to vendors, including time/cycles, last overhaul, and back-to-birth documentation
Review and address discrepancies related to incoming parts, documentation, and traceability
Coordinate with Quality Assurance to resolve repair shop findings and non-conformances
Ensure all subcontracted repairs comply with regulatory requirements and company standards
Monitor QC hold items and drive corrective actions with vendors
Support Aircraft on Ground (AOG) events with urgency, coordinating across internal and external teams
Work with logistics providers to resolve shipping issues, including customs clearance and drop shipments
Assist receiving teams with non-conforming parts and discrepancies
Coordinate activities with vendors, contractors, and internal departments to ensure smooth operations
Monitor and manage repair team communications, including shared inboxes and escalations
Maintain accurate data and transactions within: Quantum Control
Track and report KPIs related to repair performance, inventory utilization, and customer service levels
AMOS Aircraft Maintenance Software
Provide regular operational and financial reporting to leadership and stakeholders