Repairs and Calibrations Manager

MFE Inspection Solutions•Pasadena, TX

5d•Onsite

About The Position

The Repairs and Calibration Manager will lead and manage MFE Inspection Solutions’ Repairs & Calibration Department at its Pasadena, Texas location. This is an on-site, hands-on role responsible for repair and calibration workflows, quality systems, and accuracy compliance standards. The manager ensures equipment meets internal quality standards, manufacturer specifications, and applicable industry requirements before return to service or release to customers. The role focuses on developing, implementing, documenting, and maintaining calibration procedures and quality processes for new and existing equipment and workflows. It includes oversight of technicians, continuous improvement of service operations, and collaboration with other departments to maintain quality programs, standards, policies, and procedures. The position also develops and maintains a comprehensive quality management system, monitors regulatory and certification compliance, and works to ensure equipment and materials are delivered to customers in reliable, operational condition.

Requirements

Bachelor’s degree in science or business; a high school diploma or equivalent is also required.
At least 5 years of experience in NDT equipment repair, calibration, inspection, or related technical service work.
Experience with ultrasonic, magnetic particle, radiographic, penetrant, eddy current, or related NDT equipment.
Advanced experience repairing, calibrating, and/or operating NDT inspection equipment, such as ultrasonic flaw detectors and thickness gauges, eddy current and ACFM instruments, MFL scanners, hardness testers, holiday/porosity testers, infrared cameras, or related instrumentation.
Proficiency in calibration principles, measurement traceability, measurement uncertainty, and acceptance criteria.
Extensive experience with quality tools, including root cause analysis, corrective and preventive action, nonconformance management, and continuous improvement methodologies.
Extensive knowledge of products, procedures, and documentation.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Time-management skills to coordinate multiple priorities in a fast-paced technical environment.

Nice To Haves

Associate degree or technical certification.
Five or more years of ASNT Level II or above experience in one or more methods; such experience receives priority consideration.
Supervisory or training experience.
Proficiency with ERP, CRM, service tracking, or calibration management systems.

Responsibilities

Define and track quality metrics, analyze performance and trends, prepare reports, recommend corrective actions, and present findings to stakeholders.
Develop and deliver training to improve employees’ quality mindset and equipment competencies.
Guide and support staff on quality control procedures, best practices, and quality management tools.
Foster quality awareness, accountability, and continuous learning throughout the organization.
Lead, mentor, and develop repair and calibration technicians and service staff.
Work with procurement and supply chain teams to establish supplier quality standards, conduct supplier audits, and resolve supplier quality issues.
Monitor relevant regulations, industry standards, and compliance requirements; ensure applicable regulatory and certification requirements are met.
Coordinate with regulatory bodies and participate in audits or inspections as needed.
Collaborate with production, engineering, supply chain, customer service, and other departments to align quality control processes.
Address quality issues and customer complaints with other teams and implement corrective actions.
Identify opportunities to improve quality and efficiency; implement frameworks to streamline repair and calibration processes, reduce waste, and improve quality.
Monitor customer feedback and conduct customer satisfaction surveys to address needs and improve service quality and customer experience.
Develop and implement a quality management system for equipment repairs and calibrations, and maintain related documentation.
Define quality control process standards and procedures for monitoring and enforcing regulatory, product, and repair-service quality.
Conduct routine audits and analyze processes to identify improvement opportunities.
Establish and maintain quality assurance procedures, conduct quality reviews, validate compliance with specifications, and address non-conformities through corrective and preventive actions.
Perform other duties as assigned.