Repairs Coordinator

Poolie•Austin, TX

1d•Onsite

About The Position

The Repairs Coordinator provides administrative and operational support to the Repair Manager and helps ensure repair processes run smoothly and customers receive exceptional service. The role coordinates repair appointments and resources, prepares quotes for internal and external leads, follows up with prospects, and supports communication across the repair team. It also includes administrative work, rebate filing, warranty repair coordination, and weekly technician meetings and KPI tracking. The position is in-office at a branch location, Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Requirements

Experience cleaning swimming pools is required.
Strong organizational skills and attention to detail.
Strong communication and interpersonal abilities for customer and team interactions.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Self-motivated and proactive, with problem-solving skills.
Proficiency with office tools, including email, scheduling, and quoting software.
Customer-service orientation and dedication to providing support and assistance.

Nice To Haves

Experience repairing swimming pool equipment.
Previous experience in an administrative or coordination role; preferred but not required.
Familiarity with repair and maintenance processes.

Responsibilities

Coordinate repair appointments, allocate resources, and support timely completion of customer repairs.
Communicate proactively with customers by phone, text, and email to answer questions, provide updates, resolve issues, and support a positive customer experience.
Collaborate with internal teams to prepare accurate, timely repair quotes, accounting for materials, labor, and other variables.
Handle incoming external leads, assess customer needs, and provide detailed repair quotes or arrange estimates.
Follow up with leads, address concerns, and help convert opportunities into repair projects.
Serve as a central point of contact for the repair team and distribute updates, scheduling requests, and task assignments.
Lead weekly technician meetings using the 90 Tools system framework and ensure KPIs are entered, monitored, and reviewed.
Assist the Repair Manager with data management, documentation, filing, and other administrative tasks.
Process and file Austin Energy rebates for VS Pumps, meeting documentation requirements and deadlines.
Prioritize and schedule warranty repairs, manage related documentation, coordinate with suppliers or manufacturers to obtain parts, and communicate with stakeholders.
Support team alignment on goals, challenges, priorities, and performance.