Customer Repairs Lead

Techtronic Industries - TTI•Anderson, SC

1d•Onsite

About The Position

TTI Power Equipment is seeking a Customer Repairs Lead at its Anderson, SC location to support the Tool Repair Department. This hands-on warehousing leadership role trains and guides the material handling team in box opening, order entry, shipping, and battery processing while maintaining safe, consistent, and efficient daily execution. The Lead provides hands-on leadership and training for the team that moves customer products into, through, and out of the repair operation. The role coordinates intake, accurate order entry, outbound shipping, and safe battery processing; establishes consistent standard work; and builds employee capability through onboarding, demonstration, coaching, and follow-up. The Lead may assist with inventory-related handoffs when needed, but the primary accountability is safe warehouse execution, employee readiness, material flow, quality, and turnaround performance.

Requirements

High school diploma or equivalent combination of education and experience.
Two to three years of experience in warehousing, material handling, shipping, receiving, order processing, repair support, distribution, or a related operational environment.
Ability to explain standard work clearly, demonstrate tasks, evaluate understanding, and provide constructive follow-up.
Strong written and verbal communication skills.
Proficiency with standard computer applications and order-processing or shipping systems.
Ability to set priorities based on workload, warehouse flow, quality requirements, safety, and turnaround commitments.
Ability to identify and communicate processing, system, equipment, safety, shipping, and quality concerns.
Ability to work independently, provide clear day-to-day direction, and collaborate effectively with employees, supervisors, and partner teams.
Ability to perform effectively under turnaround-time and quality constraints while maintaining accuracy and attention to detail.
Internal candidates: no final warnings; no more than 6 attendance points; Efficiency and Quality goals met for the previous 3 months; at least 6 months in current role; and must meet all job description requirements.

Nice To Haves

Experience training, onboarding, coaching, or providing day-to-day work direction in a warehouse or operational setting.
Experience with product intake, order entry, packaging, shipping systems, or customer-order processing.
Knowledge of safe battery handling, inspection, charging, testing, segregation, and storage practices.
Microsoft Word and Excel experience.

Responsibilities

Lead, train, and coordinate daily warehouse work across box opening, customer-product intake, order entry, shipping, and battery processing.
Own onboarding and continuing training through clear instruction, hands-on demonstration, documented standard work, observation, coaching, and follow-up verification.
Assess employee readiness and skill gaps, provide refresher or cross-training, and partner with the Supervisor on development plans and qualification needs.
Assign work and balance staffing to maintain safe, accurate, and timely warehouse flow into and out of repair operations.
Ensure packages and products are opened, identified, documented, staged, and routed according to standard work while preventing damage or loss.
Monitor order-entry accuracy and completeness, resolve routine issues, and promptly escalate system, customer-information, or workflow concerns.
Coordinate outbound packaging and shipping to meet carrier, documentation, quality, and turnaround requirements.
Oversee safe battery processing, including identification, inspection, charging, testing, segregation, storage, documentation, and escalation of nonconforming product.
Reinforce warehouse safety, housekeeping, equipment-use, product-handling, and quality requirements through daily coaching and visible leadership.
Provide day-to-day direction, reinforce expectations, offer timely feedback, and escalate performance, attendance, or employee concerns to the Supervisor.
Confirm employees have the supplies, tools, equipment, system access, and information required to work safely and effectively.
Track workload, throughput, training completion, order-entry accuracy, shipping performance, battery-processing quality, and operational constraints; communicate risks and recommended actions to supervision.
Coordinate with inventory personnel when material handoffs, parts, supplies, or inventory transactions affect warehouse flow, without serving as the primary owner of inventory control.
Support continuous-improvement efforts that strengthen training effectiveness, safety, flow, quality, traceability, productivity, and readiness for future operational needs.
Perform other duties as assigned in support of repair operations.