Repairs Coordinator
About The Position
The Repairs Coordinator provides administrative and operational support to the Repair Manager and helps ensure repair operations run smoothly and customers receive exceptional service. The role coordinates repair appointments and resources, prepares quotes for internal and external leads, follows up with prospective customers, manages internal communications, and supports the repair team’s scheduling and performance tracking. The coordinator leads weekly technician meetings using the 90 Tools system framework and ensures KPIs are entered, monitored, and reviewed. Administrative duties include data management, documentation, and filing, including processing Austin Energy rebates for variable-speed pumps. The role also manages warranty work by scheduling repairs, maintaining documentation, coordinating with suppliers or manufacturers to obtain parts, and communicating with stakeholders. This is an in-office position at a branch location, scheduled Monday through Friday from 9:00 a.m. to 6:00 p.m.
Requirements
- Experience cleaning swimming pools is required.
- Strong organizational skills and attention to detail.
- Strong communication and interpersonal abilities for customer and team interactions.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Self-motivation, proactivity, and excellent problem-solving skills.
- Proficiency with office tools such as email, scheduling, and quoting software.
- Customer-service orientation and dedication to providing support and assistance.
Nice To Haves
- Experience repairing swimming pool equipment.
- Previous experience in an administrative or coordination role.
- Familiarity with repair and maintenance processes.
Responsibilities
- Coordinate repair appointments, allocate resources, and support timely completion of customer repairs.
- Maintain proactive customer communication by phone, text, and email; respond to inquiries, provide updates, and help resolve issues.
- Collaborate with internal teams to prepare accurate, timely repair quotes that account for materials, labor, and other variables.
- Handle external leads, assess prospective customers’ needs, provide repair quotes, and arrange estimates.
- Follow up with leads, address concerns, and work to convert opportunities into repair projects.
- Serve as a central point of contact for the repair team and distribute updates, scheduling requests, and task assignments.
- Lead weekly technician meetings using the 90 Tools system framework.
- Ensure KPIs are entered, monitored, and reviewed; use meetings to align the team on goals and address challenges.
- Support the Repair Manager with data management, documentation, and filing.
- Process and file Austin Energy rebates for variable-speed pumps, meeting documentation requirements and deadlines.
- Prioritize and schedule warranty repairs, maintain warranty documentation, and coordinate with suppliers or manufacturers to obtain parts.
- Communicate with stakeholders to support efficient and accurate completion of warranty work.
Benefits
- Medical, vision, and dental insurance.
- Short- and long-term disability paid for by the company.
- Employee Assistance Programs for mental health and wellness.
- Paid time off.
- 10 company holidays.
- Training and development opportunities.
- Employee Purpose Plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
