WMCS Repairs Supervisor

Waste Management, Inc. (WM)•Windsor, CT

5d•$68,400 - $82,000•Hybrid

About The Position

This Waste Management Compactor Solutions position supervises communication and resolution of escalated vendor service performance issues, vendor billing invoice discrepancies, and vendor service interruptions under the general supervision of the Vendor Relations Manager. The role oversees departmental production, employee performance, service issue escalation, and compliance with SOX controls. It also supports continuous improvement, vendor onboarding, and department coverage as needed.

Requirements

High school diploma or GED (accredited).
Three years of prior work experience in addition to the education requirement.

Nice To Haves

Basic skills in Excel, Word, and Microsoft Suite.
Ability to work in or back up all incoming repair queues within the department and assist with dispatch when needed.
Excellent verbal, written, and analytical skills.
Ability to multitask, react well under pressure, and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to prioritize and plan work activities.
Ability to focus on resolving conflicts and listening to others.
Ability to balance team and individual responsibilities and help build team spirit.

Responsibilities

Supervise departmental production by scheduling work, balancing workloads, and prioritizing projects to meet deadlines.
Mentor, coach, and evaluate exempt and non-exempt employees.
Manage staff to ensure individual and team performance metrics are met.
Serve as an escalation point for issue resolution and communicate cross-functionally as required.
Ensure SOX controls are followed.
Identify opportunities for continuous improvement.
Perform on-call duties on a rotating schedule.
Assist with onboarding new vendors as necessary.