Repairables Coordinator

Airbus•Grand Prairie, TX

23h•Onsite

About The Position

Airbus Helicopters is looking for a Repairables Coordinator to join our Repairables Logistics Team based in Grand Prairie, TX. In this role you will process customer parts that are returned for credit and communicate on a frequent basis with customer on status of credits.

Requirements

High School education or equivalent
Minimum 2 years’ experience in a warehousing environment
Customer service background
Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)
Strong customer service focus
Attention to detail / detail oriented
Aviation knowledge
Familiar with general office procedures and PC skills
Ability to communicate effectively in verbal and written form in English
Able to tailor communication style to meet internal or external customer needs
Microsoft products

Nice To Haves

Minimum of 1-year helicopter/aviation industry experience
SAP experience

Responsibilities

Perform reviews of returns
Process customer warranty, and sales returns for credit.
Determine sales order and customer identification number to assure credit is applied appropriately
Run monthly scrap report for review
Process, through a computerized system, parts returned by customers
Maintain vendor warranty claim database
Coordinate vendor repair activities and follow up on repairs with vendors
Manage receipt, inspection and stocking of special tooling for customer rental
Respond to customer inquiries via phone, fax, and email
Prepare sub-contract work orders for all repairable materials
Open and inspect incoming Repairables from internal/external customers
Inspect units for documentation, history and/or log cards
Other duties as assigned

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
opportunity to participate in accelerated development programmes
national and international mobility